Terms & Conditions

1 Introduction

Welcome to QL Rental Cars. These Terms and Conditions govern your use of our platform, which connects customers with car rental agencies. By using our app or website, you agree to these terms.

2 Service Description

QL acts as an intermediary platform connecting customers with independent car rental agencies. We facilitate bookings but do not own or operate the rental vehicles.

3 Booking and Reservations

• All bookings are subject to vehicle availability
• Reservation confirmation does not guarantee vehicle availability until confirmed by the rental agency
• Customers must meet the rental agency's requirements (age, license, etc.)

4 Payment Options

5 User Responsibilities

• Provide accurate information during booking
• Meet all rental requirements set by the agency
• Comply with rental agreements and traffic laws
• Report any issues or damages immediately

6 Liability

• QL is not liable for vehicle condition, accidents, or disputes with agencies
• Each rental agency maintains its own insurance and liability policies
• Users should verify insurance coverage with the rental agency

7 Cancellations and Refunds

• Cancellation policies are set by individual rental agencies
• Refund eligibility depends on the agency's specific terms
• Processing fees may apply

8 Privacy and Data

• We collect and process data according to our Privacy Policy
• Payment information is securely encrypted
• User data may be shared with rental agencies to facilitate bookings

9 Dispute Resolution

• Contact our customer support for any issues
• Disputes with agencies should be addressed directly with them
• QL may assist in mediation when appropriate

10 Changes to Terms

We reserve the right to update these terms. Continued use of the platform constitutes acceptance of any changes.